Pro Nanny – Privacy Policy

Last Updated: December 2025

At Pro Nanny, we value your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By visiting our website or engaging our childcare services, you consent to the processing of your Personal Information as described below.

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request services, or register, we may collect:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Information about children (age, special needs, requirements)

  • Payment or billing information (if applicable)

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on our website

  • Cookies and tracking data

2. How We Use Your Information

We use your Personal Information to:

  • Respond to enquiries and service requests

  • Schedule and provide childcare services

  • Communicate updates regarding bookings or services

  • Improve our website and service experience

  • Maintain internal records for operational or legal purposes

  • Send marketing communications only if you have opted in

3. Cookies

Cookies help us to:

  • Enhance website functionality

  • Analyse user behaviour on the site

  • Remember user preferences

You can disable cookies in your browser, but some website features may not function properly.

4. Sharing of Personal Information

We do not sell your Personal Information. We may share your data with:

  • Staff involved in providing childcare services

  • Trusted service providers for website support or service delivery

  • Regulatory authorities when legally required

All third parties are required to maintain confidentiality and use your information solely for the intended purpose.

5. Data Security & Retention

We take reasonable measures to protect your Personal Information against:

  • Unauthorised access or disclosure

  • Loss, misuse, or alteration

Information is retained only as long as necessary for operational, legal, or accounting purposes.

6. Your Rights under POPIA

You have the right to:

  • Access your Personal Information

  • Request corrections or updates

  • Request deletion where legally permitted

  • Withdraw consent for marketing communications

  • Lodge a complaint regarding data handling

7. Policy Updates

This Privacy Policy may be updated occasionally. The most recent version will always be available on our website.

8. Contact Us

For POPIA-related enquiries or requests:

Pro Nanny
Website: https://pronanny.co.za
Email: [Insert Contact Email]
Phone: [Insert Phone]